Terms of Use

Refunds & Returns

We are unable to offer refunds or returns for change of mind. Digital Sales (Masterclasses) are final.

Damaged or Faulty Items

If your item is broken, damaged or faulty from transit, please email us at hello@rareacademy.com.au with video evidence of the product and packaging.

Pre Order Products

Estimated shipping dates are estimates only. The shipping date may vary slightly. Rare Academy will be in contact if shipping dates alter. When ordering other products from the website with Pre Order Products, your entire order will be sent together once the pre ordered product arrives.

Masterclasses

All digital sales are final. The name you use to purchase your Masterclass is the name that appears on your certificate. Please ensure all spelling is accurate. Ensure you provide your email address to be added to our student portal. Please allow 72 hours after Course Completion for your Certificate to be emailed to you. Masterclasses are available in English only. Airbrush Masterclass - we recommend previous experience in waxing and tinting/dying brows.

Shipping

All orders (excluding pre order products) will be shipped within one business day of order placement. Once your order leaves our Warehouse, it is at the mercy of the Courier. Your tracking number will be provided to you which you can use to keep track of your delivery. Please note: if you select ‘leave in a safe place’ with Australia Post, your parcel will be left by the Courier at your address at your own risk.